Frequently Asked Questions
Practical answers about ordering tiles online in Pakistan. For ordering, pricing and delivery questions, the homepage FAQ section covers the full buying process.
This page answers the practical questions customers ask most when planning a tile purchase — measuring rooms, choosing materials, managing batches and what to expect from the order process. If your question is not here, email us at harisleadgen8+tiles@gmail.com.
Common Questions
Do you have a physical showroom I can visit?
PakTiles Studio operates as an online showroom. Product information, sizes and specifications are published on each product page, and our team answers detailed questions by email so you can compare designs from home before ordering.
Why should I order extra tiles from the same batch?
Tiles are manufactured in batches and shades vary slightly between them. Ordering your full quantity plus spares from one batch keeps the floor uniform and protects you if a tile is damaged during fixing or years later.
Can you help me choose between porcelain and ceramic?
Yes — mention your room and budget in your enquiry. As a rule, porcelain suits floors, wet areas and outdoors because it is denser; ceramic is a smart, economical choice for walls and lighter-duty floors.
Do you sell grout, adhesive and tile accessories?
Accessories are not listed in the online catalogue at this stage. If you need adhesive or grout guidance for the tiles you order, ask in your enquiry and we will advise what your tiler should use for that material and area.
How do I measure a room for tiles?
Measure the longest length and widest width in feet or metres and multiply them. For L-shaped rooms, split the floor into rectangles and add the areas. Measure walls by width times height, subtracting doors and windows, then add 10 percent for cuts.
What payment methods can I use?
The payment methods available for your order are stated on your quotation once the business payment channels are confirmed — these may include bank transfer and approved mobile payment options. You never need to pay anything before receiving and approving a quotation.
Can I change my order after confirming it?
Changes are easiest before procurement or dispatch. Contact us immediately with your enquiry reference; once goods are procured or on the road, changes depend on the stage reached and any costs already incurred.
Do tiles come with any warranty?
Manufacturing defects identified before fixing — such as tiles outside size tolerance or with surface defects across a batch — are addressed under the damage and inspection process. Tiles do not carry a wear warranty once fixed, which is standard for the industry.
Can I get design help for a whole house?
Yes. Share your house size, the rooms involved and any looks you like from the inspiration gallery, and your enquiry will be answered with design suggestions organised room by room alongside the quotation.
What if the design I like is not available in my quantity?
Availability is checked per quantity, so a design short for a large order may still suit a smaller room. Your quotation response will say what is available and can suggest close alternatives in the same size and finish family.